Archive for social media
March 1, 2017 at 12:00 pm · Filed under artificial intelligence, jb exploits, media impact, online culture, social media and tagged: filter bubble, IEEE, Ramona Pringle, recommendation engines, Technology & Society
An article of mine on the “Technologies of Taste” has just come out in Technology & Society, a publication of the Institute of Electrical and Electronics Engineers (IEEE). It’s a fascinating special issue exploring the “Unintended Consequences of Technology.” As the guest editor, Ramona Pringle explained it to me that the focus wasn’t on “the dark side” of tech, but rather the complicated nature of our increasingly connected lives.
The call for papers, however, emphasized the danger of not carefully examining our relationship to new technology:
With all great innovation comes responsibility; and with the exponential growth of technology, the window within which we can examine the ethics and consequences of our adoption of new technologies becomes increasingly narrow. Instead of fear mongering, how do we adjust our course, as a society, before it is too late?
My piece explores the role that recommendation systems play in our online pursuits of knowledge and pleasure. How is our personal taste affected by finely-tuned commercial algorithms that are optimized to sell us products and monetize our attention? While Eli Pariser and others have argued that these systems place us in “filter bubbles” that insulate us from new ideas, I argue that companies like Google, Amazon and Netflix have strong commercial incentives to develop recommendation systems that broaden their customers’ horizons rather than limiting them, effectively bursting filter bubbles rather than reinforcing them.
This couldn’t be a more timely argument considering that concerns about filter bubbles have grown exponentially during the last presidential election cycle. What complicates the debate about filter bubbles is that each site — whether it’s primarily an ecommerce, social media, search or content platform — has very different goals in mind and different proprietary algorithms in place to achieve them. I hope this article triggers a more thoughtful conversation when people claim that ideological insularity is the obvious outcome of filtering and recommendation technology.
November 7, 2016 at 10:01 am · Filed under jb exploits, media impact, social media, TV and tagged: Gloria Calderon Kellett, Jennifer Preston, Justin Osofsky, Kenya Barris, Marty Kaplan, media impact, Norman Lear, Paley Center, Raney Aronson-Rath, Wesley Lowery, Willow Bay
The Norman Lear Center and the Paley Center for Media held an event on November 2 exploring how technology and storytelling are raising awareness about important social issues. I gave a presentation (which you can watch here) addressing how we can connect the dots between media exposure and social or political action. Summarizing results from the Lear Center’s impact studies of the documentary film Waiting for “Superman,” the narrative feature film Contagion, and the Guardian’s global development news website, I explained how mixed methods research can be used to assess changes in knowledge, attitudes and behavior from media exposure (You can read full-length reports here).
The evening started with a very timely panel discussion about how new technologies are informing and invigorating public discourse about social issues. Justin Osofsky, Vice President of Media Partnerships and Online Operations at Facebook, discussed how “humbled” the organization was by the profound impact that Facebook Live video streaming has produced. Wesley Lowery, National Reporter at The Washington Post and author of the forthcoming They Can’t Kill Us All: Ferguson, Baltimore, and a New Era in America’s Racial Justice Movement, explained how his fluid use of Twitter, Snapchat and Periscope transformed his journalistic process. Raney Aronson-Rath, Executive Producer of Frontline, weighed in on the expanding use of VR among newsgatherers, and her “Aha!” moment at MIT’s Open Documentary Lab. Jennifer Preston, Vice President of Journalism at the Knight Foundation, which sponsored this event, joined the panel in a nuanced conversation about the difference between journalistic ethics and online community ethics, which are becoming more deeply interwoven as citizens move to social media platforms for news.
The second panel of the night addressed the impact of storytelling in entertainment, bringing together the grandfather of social issue TV, Norman Lear; Kenya Barris, creator of black-ish; and Gloria Calderon Kellett, Co-Showrunner of the Netflix reboot of Lear’s classic One Day at a Time. Moderated by Marty Kaplan, the group addressed the critical need for entertaining stories about real people and real problems on screens large and small. Sensitive to the historic lack of diversity on primetime TV, Barris and Kellett discussed the need to dislodge the notion that there’s one monolithic experience for each ethnic group. By injecting their own lived lives into their storytelling, all three writers felt that they could trigger conversations that could lead to social change.
Check out the lively Twitter feed from the event: #mediaimpact
June 15, 2016 at 11:01 am · Filed under advertising, film, jb exploits, media impact, online culture, social media, TV, virtual worlds and tagged: culture, Katina Michael, Netflix, recommendation engines, technology
I had a wonderful conversation with Katina Michael, professor of Information Systems and Technology at the University of Wollongong, and editor in chief of IEEE Technology and Society Magazine. She wanted to have a chat about my forthcoming article on “Technologies of Taste,” which explores the social impact of recommendation engines. But the conversation ranged far beyond that topic, touching on the behavioral biometrics of game play, the privacy implications of Samsung TVs that can listen to your conversations, and the attention economy as a “zero sum game.” Clearly, I may just have to fly to Australia to continue this conversation in person.
January 26, 2016 at 9:30 am · Filed under feminista, jb exploits, media impact, online culture, social media, Uncategorized and tagged: #DelhiGangRape, Bill Cosby, gender, Girls of Riyadh, MLA, social-media
I’m an English PhD and so when I was in grad school, the Modern Languages Association Conference (MLA) was THE annual event to attend – not only to get a teaching job, but to take the pulse of humanities scholarship from around 10,000 specialists in the most obscure sub- sub- sub-niches of academia. Attendance has declined about 40% since those heady days, but, at the 2016 convention last week in Austin, where I gave a talk on Gender & (Anti)Social Media, I still felt that anyone I met was the only person in the world doing the particular kind of work they were doing. Every presentation was like an exotic hybrid flower, a specimen brought to life through years of laborious research and experimentation in the hothouse climes of the academy.
This specialization is both inspiring and tragic as you encounter lonely scholars who have been toiling in their own very narrow silos, hoping that perhaps 10 people will show up to a talk that took them five years to prepare.
It is one of the main reasons that I departed from the typical English PhD path, casting my lot with a web startup and a giant computer games company. But it was a pleasure to return to the esoteric world of MLA, where new media is now something that cannot be ignored. I was especially keen to join the roundtable on Gender & (Anti)Social Media, which focused on recent bouts of social media–based harassment (e.g., Gamergate) but also on the potential for social media to create change for the better through cyber activism and coalition building.
Ever since I gave my TED talk on gender and social media, which was optimistic about the benefits that social media offer to women all around the world, I’ve been keeping an eye peeled for convincing case studies that demonstrate the potential for social media engagement to result in real-world change – things like increased awareness, attitudinal change, civic engagement, and the coup de grâce of civic intervention strategies, policy change.
I wanted to know what evidence we have that activism on social media is not simply self-congratulatory “slacktivism.”
It’s often unclear whether things like Twitter hashtag campaigns accomplish much more than increased awareness (which is nothing to sniff at). A tragic example is the #BringBackOurGirls campaign, which, despite its high profile supporters, appeared to have absolutely no impact on the situation on the ground.
However, here are three examples that should give us some faith in social media-based efforts to address gender equality:
2015 Saudi Election
I first became aware of how social media was being used by women in Saudi Arabia from a novel I bought in a bookstore in Japan. Girls of Riyadh was a real page-turner, set up as an anonymous epistolary serial, issued on email, that galvanized the attention of the singles scene (male and female) in ultra-traditional Riyadh, Saudi Arabia. Because of strict physical gender segregation, social media platforms offer a radical new channel for social interactions between males and females, and Girls of Riyadh paints a portrait of the profound pleasures and dangers to be found there for women who have been effectively locked out of the public sphere.
Of course romances in Saudi Arabia are blossoming on Facebook, but we can also see that political campaigns are triggering unprecedented conversations between men and women. Just last month, women were allowed for the first time to vote and run for political office – which meant that candidates needed to reach voters of all genders. Saudi Arabia has one of the highest Twitter penetration rates in the world and so it’s not surprising that women voters used Twitter to testify to their participation in the public sphere. In the picture below, this Saudi woman took her children with her to the poll so that they could see first-hand that she had the power to vote.
I’d argue that much of the activity on social media platforms is driven by a desire to testify – to one’s beliefs, interests, affiliations, desires, achievements . . . the list goes on and on. Twitter, in particular, is positioned as a kind of digital public sphere, where participants who do not often have access to physical public places, can test their voice before a global audience and respond to the call of communities that they may never have known existed.
I went to India last year to give a talk on the social impact of social media in India. I was absolutely blown away by the adoption rates among women, and the near constant use of platforms like WhatsApp among the college students I got to know. There are currently 70 million WhatsApp users per month in India, and India has the fastest rate of growth in Internet access in the world. According to a UN Women’s report on cyber violence and gender, Indians also have a greater optimism about using the Internet for freedom of expression – compared to the French, Canadians, Americans, Spaniards, and Germans.
The infamous #DelhiGangRape had already happened in 2012, and people had already seen the political impact of the story’s dissemination on social media. Not only were massive protests coordinated, but rape reports proceeded to double and anti-rape legislation was passed that criminalized stalking, included a mandatory minimum sentence of 20 years for gang rape and required the creation of six new fast-track courts created solely for rape prosecutions. Experts on the ground emphasize that this is just the beginning of the process, but making an open secret the subject of public conversation is a very important step toward broader social change.
And the ramifications go beyond gender rights. According to the Nieman Lab at Harvard, the protests were a “watershed” moment for the use of social media in news gathering and reporting in India.
Is it true, as this headline from vocativ asserts, that Cosby was brought to his knees by social media? If you’ll recall, it was a YouTube video of a bit by the comedian Hannibal Buress that renewed interested in the long-forgotten accusations. Often the most powerful campaigns on social media are either triggered by mainstream media reporting, or amplified by it. In this case, the very low-quality video of Buress’ rant only caught fire when it was posted by Philadelphia magazine.
Cosby made the mistake of ignoring the firestorm. In fact, he seemed so confident that no one would pursue these allegations again that he invited his fans to generate memes about him on Twitter: The result was a user-generated public relations disaster for Cosby, and a huge victory for his accusers.
All of this public interest evidenced on social media platforms led to serious investigative news reporting. The New York magazine’s cover story, which featured pictures of 35 of his accusers, along with an empty chair, ended up triggering another unplanned, user-generated social media campaign. #TheEmptyChair signaled tweets from people who had been raped, but did not come forward publicly.
There are many more examples to explore, such as the #NoMorePage3 campaign which convinced the Sun to eliminate its regular topless babe spread. But it’s definitely the exception and not the rule to find a social media campaign that plays a key role in triggering obvious real-world action and shifts in the status-quo. As with all media, social media platforms provide the opportunity to put an issue on the public agenda: translating growing awareness, however, into a massive protest or policy change, is still quite rare.
When it comes to gender equality, it’s clear that an epic battle is being fought in the digital public sphere: some are using new media platforms to punish and chastise women; others are using it to empower them. But what encourages me is the fact that there’s a battle being fought at all. And I think it’s telling that in a 17-country survey, 85% of women said the Internet provides them with more freedom. If you happen to be one of those people who poo-poos the revolutionary potential of social media, I would suggest you contemplate just how transformative these communication technologies can be in the hands of people who have been shamed, bullied or otherwise discouraged from participation in any kind of public dialogue. For them, registering their existence, let alone their political opinions, can be a revolutionary act.
The degree of personalization and algorithmic curation used in the delivery of mobile news was a key theme at ONA Mobile, which brought together an international array of digital-savvy journalists in the organization’s first convening outside the U.S. The Lear Center’s Media Impact Project sponsored the conference, in part, because we see mobile fast-becoming the primary platform for news delivery. And, although mobile is still very much in a Wild West phase, where accepted standards are few and far between, the opportunities to measure real impact on people’s lives is simply unprecedented.
As many speakers acknowledged, mobile is “very hard” but the pay-offs are definitely worth the pain. Between the rigors of submitting to Apple, maintaining mobile-responsive websites, reformatting for Snapchat, and navigating the ever-changing rules at Facebook, mobile news providers are constantly challenged to make it pithier and make it relevant. In many ways, I’d argue that mobile pushes journalists to achieve a new level of rigor in reporting. Read the rest of this entry »
January 27, 2015 at 10:32 am · Filed under film, jb exploits, media impact, online culture, social media, virtual worlds and tagged: Auschwitz, Holocaust, holograms, new media, Schindlers List, Shoah Foundation, social networks
As we recognize the 70th anniversary of the liberation of Auschwitz, we can’t help but consider what’s changed … and what hasn’t. After the recent attacks in Paris there are renewed worries about how we communicate the Holocaust to new generations, especially as the ranks of survivors and witnesses dwindle away.
Media and technology are always leveraged in one way or another for educating, historicizing and memorializing, but with subject matter like the Holocaust, the stakes seem even higher that we get it “right.”
Last year marked the twentieth anniversary of Schindler’s List, Steven Spielberg’s landmark film that introduced the Holocaust in all its murderous horror to an entire generation. The Shoah Foundation invited me to participate in a conference that reflected on the film’s impact while looking at new media and other new technologies that can be used for testimony and memorialization.
Much of my recent research has been on the social impact of social media and so I was excited to explore how these new technologies, and the valuable data they produce, can be leveraged by Holocaust scholars.
As with all new technology, there’s a great deal of anxiety about its social repercussions, and particularly how it should be used to tell stories about something as highly charged as the Holocaust.
Recently, I’ve been focused on measuring the impact of media, which I regard as a tremendously powerful educational tool, particularly when it’s embedded within compelling stories. I believe that films like Schindler’s List play a very important role in our culture, introducing people to topics that most would prefer to avoid, and triggering conversations – around dinner tables, beside office coolers, and in the media – that give us an opportunity to face history and decide what we will learn from it.
Having worked in the entertainment-education video game industry, I have first-hand experience developing and evaluating the effects of interactive media. It seems abundantly clear to me that multiple media forms can be – and should be – mobilized to help people develop a more nuanced understanding of complex subjects such as the Holocaust.
Not everyone agrees. There have been decidedly mixed responses to a project at USC that creates full-body, interactive holograms of Holocaust survivors. Unlike the Tupac Shakur hologram at Coachella, the Pinchas Gutter hologram responds in real time to questions posed by a live audience. Read the rest of this entry »
August 28, 2014 at 1:30 pm · Filed under advertising, copyright, Fashion, jb exploits, media impact, online culture, social media and tagged: attention, ChartBeat, Columbia University, copyright, fashion, Financial Times, LuaMetrics, media impact, media metrics, Parse.ly, ProPublica, Richard Tofel, TED, Upworthy
I just found out my TED.com talk on fashion and copyright was deemed Upworthy. As you probably know, Upworthy is a crafty outfit that goes to great lengths to increase viewership of video content that serves some kind of socially progressive purpose. Part of their process includes generating multiple potential headlines and photos, and testing the different combinations on different platforms to see which combos attract the most views.
Of course it’s fascinating to me to see what they decided worked best for my video:
I must say, it never occurred to me that my argument was something “hippies” would love, but there ya go!
I’ve been following Upworthy’s progress for the last two and half years, and I was especially excited to hear about how they are developing new metrics for assessing how people are engaging with the media they’re promoting. Uniques? Nah. Time on site? Nope! Their latest focus? Attention Minutes, which they define here:
Attention Minutes measures everything from video player signals about whether a video is currently playing to a user’s mouse movements to which browser tab is currently open — all to determine whether the user is still engaged. The result is a fine-grained and unforgiving metric that tells us whether people are really engaged with our content or have moved on to the next thing.
At the Norman Lear Center, where I’m managing director, we have been studying the “Attention Economy” for several years, and now with our Media Impact Project, we have the opportunity to develop tools that accurately measure human attention. Needless to say, there’s a great deal of debate about how this might be done and so we invited several experts in the field — including Daniel Mintz from Upworthy — to debate the topic on our new website, The Fray. Launched with a skeptical piece by Richard Tofel from ProPublica, we solicited responses from ChartBeat, LunaMetrics, the Financial Times, Parse.ly and Columbia University.
This is not a debate that’s going to be settled any time soon, but I sure hope I find out whether my little video turns out to be must-see-TV for hippies.